Refund policy

 

RETURNS 

If you are not completely satisfied with your purchase, you can return it to us within 14 (fourteen) days of receipt, in excellent condition suitable for resale and in its original packaging ) audio product must be in its original wrappening and unopened) for a replacement/ exchange of the same item if stock is available or a refund. After canceling the order you have 14 (fourteen) days to return any items already shipped. You will be refunded within 14 (fourteen) days of receipt of your return. 

Please email our Customer Services department (customerservices@bsimerch.com) for returns instructions. 

BSI Merch strongly recommends that customers use tracked shipping when returning any item in order to claim lost shipping costs, if the goods do not arrive tracking information will be required.

BSI Merch cannot be held responsible for lost/damage returns where third party couriers are responsible or tracking information is not provided.

Damaged/faulty goods should not be returned before contacting BSI Merch or the return will be deemed unauthorised. 

Postage/delivery charges are not refunded unless the goods are faulty. Please obtain a proof of postage, as BSI Merch cannot be held responsible for non-receipt of returns. 

Unauthorised returns may not be accepted.

No returns will be accepted for whatever reason after 28 days of delivery.